Refund policy

Software licences are delivered digitally and installed with you, so refunds are handled by case rather than by blanket rule.

Before delivery

Cancel any time before we start the install and you get a full refund, no questions asked.

After delivery

If the software does not do what the product page says it does, tell us within 14 days and we will fix it or refund the licence. If we cannot make it work on a supported server specification, the licence fee is refunded in full.

Not refundable

Work already completed — install service, customisation projects, warm-up and deliverability reviews — and monthly plugin periods already started. Refunds are not available for outcomes caused by your own sending practices, list quality or third-party account suspensions.

How to ask

Email support@bigsocialboss.com with your order reference and what is not working. We reply within one business day.